Who this policy applies to
This policy covers the Nottingham Direct Autos website and enquiries connected with the workshop at 37 The Wells Rd, Nottingham NG3 3AP.
Information you choose to provide
You may provide your name, telephone number, postcode, vehicle details, preferred date and a description of a fault or requested service. Only send information relevant to your vehicle enquiry.
Online repair requests
When you submit the repair form, the supplied details are saved in the garage enquiry system so authorised staff can respond and manage the request. The website then opens WhatsApp with a prepared copy of the same details. The WhatsApp message is not sent until you choose to send it, and WhatsApp processes that communication under its own privacy terms.
Telephone calls and direct messages
Information supplied during calls or messages may be used to respond to the enquiry, plan an inspection or repair, confirm an appointment and maintain appropriate business records.
Website analytics
The website records public page views, telephone-link clicks, WhatsApp-link clicks and submitted repair forms to understand demand and improve the website. It uses a temporary browser-session identifier and does not store visitor IP addresses in the application analytics database. The identifier is not designed to identify a named person.
Hosting and security information
The hosting provider may separately process necessary security and server-log information such as an IP address, browser type, requested pages and timestamps. The website does not use an advertising tracker or provide customer accounts.
Sharing information
Information should only be shared where needed to respond to you, obtain parts or specialist input, meet a legal requirement, protect legitimate rights or operate essential technology. This policy should be updated if new service providers are introduced.
Retention and security
Enquiry information should be kept only for as long as needed for the repair relationship, record-keeping, legal obligations or dispute handling. Analytics records should be reviewed and removed when no longer useful. Access to the admin area is restricted to authorised users. No internet system can be guaranteed completely secure, so avoid sending unnecessary sensitive information.
Your choices and rights
You can contact the garage to ask about personal information associated with your enquiry, request correction, object to certain use or ask for deletion where there is no overriding reason to retain it.
Contact
Call +44 7429 293122 or write to 37 The Wells Rd, Nottingham NG3 3AP with a privacy question. The business should add its confirmed privacy email and legal-entity details before final public launch.
